To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
♦ To initiate a return, you need to fill out the form on this page with detailed information about the reason for the return.
You can always contact us for any return questions at info@cutelyaustralia.com.
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Right of Withdrawal & Statutory Right: You have the legal right to cancel your order without giving any reason within 14 days from the day you or a designated third party (other than the carrier) receive the goods, or from the day of concluding a contract for online digital content. To cancel, notify us following the form on this page. If you cancel via your personal account, we'll acknowledge your cancellation promptly (e.g., email, in-app notification). Ensure you send your cancellation request before the period ends and return the goods within 14 days of your return request. For detailed guidance, contact Customer Service.
Voluntary Return Guarantee: Beyond the statutory right, we offer a voluntary free return guarantee within 30 days from purchase for your first return on every order. Items must be returned in their original condition — new items unused and undamaged, used items without additional wear or damage.
Exceptions: Certain products are excluded from the statutory right of withdrawal and our voluntary return guarantee unless defective, including goods unsuitable for return due to health protection or hygiene reasons if unsealed, sealed audio/video recordings or software if unsealed, custom-made goods, perishables, fully performed services (with prior acknowledgment and acceptance that cancellation is not possible post-completion), digital content not on tangible mediums (with prior express acceptance that cancellation is not possible once delivery starts), newspapers/journals/magazines (except subscriptions), and alcoholic beverages specified under certain conditions.
Do not return items to the sender's address on the package. Use the address on our provided return label to avoid delays.